For many years, our
motto is be customer-focused : customers satisfaction
constitutes one of our major objectives. We have the will to understand
your interests and the problems you are confronted with. Firmly determined to maintain with you the best relations, we commit ourselves
to treat you with the respect, the courtesy and the consideration every customer
had to wait. The customer
support, entirely dedicated to advices and
not-commercial information, is fully at your disposal. You will find below all information concerning the various sectors of our
customer support.
Our Hotline, made up by experienced technicians, will find the
right solution to your needs in a short time.are at your
disposal for request such as For
technical informations about our products and their scientific environment,
general information about DIAGAST,
specific informations about norms or legal requirements (CE marking, Q.A.)
or a problem of interpretation about
the analysis you are practising,
DIAGAST Hotline will always
be at your disposal. So feel free
to contact us.
Made up of experienced applications
engineers with the help of qualified
contributors, DIAGAST After Sale
uses all the communication means to bring you
the confidence and the safety you await from your QWALYS
automate. From
the first level of intervention (telephone) to displacement on site or
remote maintenance (accessing your remote automate), DIAGAST
After Sale, through
its self-diagnosis tools and its Internet technologies, is guaranteeing maintenance, follow-up and optimization of your automat.
Opening
hours :
from Monday to Wednesday,
from 8:30 to 17:30.
QWALYS permanence
:
from Monday to Wednesday,
from 8:30 to 20:00 on
Saturday from 8:30 to 16:30
DIAGAST
Training Center
has been built in our
headquarters, in close
proximity of E.F.S.
(French Blood Service).Our team of product
specialists can offer
theorical and practical
courses for your employees.
We offer courses in
the use of our both
reagents and systems
for staff at all levels,
from preliminary to
advanced levels for
application in your
own laboratories.
Inaugurated on March 20, 2006, DIAGAST Training
Center has already welcome more
than
300 trainees, coming from all regions of France but also from the whole
world. Unfailing success ! The quality of its formation and convivial environment are now
well-known. You will find below the contents of the various suggested trainings.
Designation
Ref.
Length
Introduction
to E.M.Technology and
FREELYS®Nano
F-01
½
day
Theory
on E.M.Technology
and FREELYS®Nano
+
Practical
works
F-02
1
day
Introduction
to E.M.Technology and
QWALYS®2
F-03
1
day
Theory
on E.M.Technology
and QWALYS®2 +
Practical
works
F-04
3
days
Feel free
to contact the DIAGAST Training Center
secretariat to get the availabilities,
the detailed contents and the prices
of these trainings.
The organization of a QWALYS2 demonstration in your laboratory can
be tricky to set up by disturbing the usual activity of your
laboratory. That is the reason why DIAGAST comes to you by proposing
another solution. In a comfortable environment, the QWALYS Demo Truck, equiped with a
functionnal QWALYS2, will settle in front of your laboratory and give
you the opportunity to
see this automat work in total peace of mind .
To be appropriate of a personalized appointment, feel
free to contact us.
